Terms and Conditons 2018-03-11T04:40:07+00:00

Terms & Conditions

Natural Origins Australia is an Australian registered business.

The Legal Business name is Natural Origins.

All Product is priced in Australian Dollars, inclusive of relevant GST.

The name that will appear on your statement when you make a purchase will be Natural Origins.

The Natural Origins site has secure certification for the transaction of all payments.

SHIPPING TIMES

All orders received before 11.00am will ship out that day as long as the item ordered doesn’t require hand dyeing.

Orders received after 11.00am will ship the following day.

Orders received after 11.00am Friday won’t ship until Monday due to the standard postal service being unavailable on the weekends.

Shipping times for orders received that need to be hand dyed will be dependant on our dyeing schedule but we usually operate with a 3 day turn around.

If you require an item urgently please contact us at info@naturalorigins.com.au  and we’ll endeavour to ship your item sooner if we are able.

We try to keep our stock numbers up to date on our website but if for any reason you purchase an item that is unavailable we will notify you asap to offer you a refund or replacement.

Depending on stock numbers some items may ship from our sister company Natural Origins NZ.

HAND DYED GOODS

All of our products are hand dyed.  The very nature of hand dyed implies that there will be variances in colour, marbling and other subtle dye effects.  We quality control all of our products to ensure that a criteria is met that ensures a pleasing dye effect.

Products purchased at a later date in the same colour may vary slightly in shade due to changing dye batches.

Even though we use the latest fibre reactive dyes on all of our products (well known for their colourfast properties), you may find that items in dark shades will fade due to sunlight or harsh washing detergents.  Please follow our washing instructions to get the best from your bedding.

We have a large range of colours but not all colours are held in stock.  The term ‘custom dyed’ as it is used on our website means that you can request a colour from our large range and this will be dyed just for you.  When requesting a ‘custom dyed’ item you will be advised to order a sample swatch first to ensure that the colour is what you want as we can not offer a return on custom dyed goods unless there is a fault.

FABRIC FAULTS

Even with our strict quality control fabric faults can be missed.  Please check your item throughly on arrival.

Please contact us at info@naturalorigins.com.au if you feel your item has a fault.  We will require a photo to make an informed decision.

If we accept there is a fault we will offer you either a replacement or a full refund.

We will not take responsibility for any faults we feel have occurred because of lack of due care taken either during use or when washing or by not following our washing instructions.

We do not accept pilling as a fault – this may occur if washing instructions are not followed.

We will only accept fabric faults up to 30 days after purchase.

GENERAL RETURN OF GOODS

If for any reason after purchase you decide you would like to return your goods then please contact us for details on how to do this.

We will accept returned goods up to 30 days after purchase as long as goods are in original packaging and in unused condition.

Goods will be checked upon return and before a refund is issued.

Return postage will be at customers cost.

Natural Origins offers free initial shipment.  Items returned for a colour change will require the customer to pay for postage both ways.

CORRESPONDENCE

From time to time customers and those signed up for our newsletters & special offers will receive updates.  If you no longer wish to receive these please unsubscribe at the bottom of the newsletter page.

Our newsletters are delivered twice a month at present.

FOR ANY OTHER QUERIES NOT COVERED HERE

Please feel free to contact us for any queries you may have we would love to hear from you.

info@naturalorigins.com.au